Refund policy

Return & Refund Policy

We want you to love your skincare products! If something isn't right, we're here to help.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it — unopened, unused, with all seals, tags, and original packaging intact.
  • You'll need a receipt or proof of purchase.

To start a return, please contact us at kisskbeauty06@gmail.com.
Returns should be sent to the following address:

Return Address:
5016 Maplewood A-2, Apt 713
Los Angeles, California 90004
United States

If your return is accepted, we'll provide you with a return shipping label and detailed instructions on how and where to send your package.
Items sent back to us without requesting a return first will not be accepted.

You can always contact us at kisskbeauty06@gmail.com for any return-related questions.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective, damaged, or
  • You received the wrong product.

We'll review the issue and make it right as quickly as possible.

Exceptions / Non-returnable Items

Due to hygiene and safety reasons, personal care and skincare products cannot be returned once opened or used.
We also do not accept returns for:

  • Perishable goods
  • Custom or personalized items
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

If you're unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

The fastest way to receive the product you want is to return the item you have (after approval).
Once the return is accepted, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your purchase within 14 days for any reason, without explanation.
As above, your item must be in its original, unused condition, with all packaging and proof of purchase.

Refunds

We will notify you once your return has been received and inspected.
If approved, you'll be automatically refunded to your original payment method within 10 business days.

Please note:

  • Your bank or payment provider may take additional time to process and post the refund.
  • If more than 15 business days have passed since approval, please contact us at kisskbeauty06@gmail.com.