Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kisskbeauty06@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kisskbeauty06@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kisskbeauty06@gmail.com.
Return & Refund Policy
We want you to love your skincare products! If something isn’t right, we’re here to help.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return:
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Your item must be in the same condition that you received it — unopened, unused, with all seals, tags, and original packaging intact.
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You’ll need a receipt or proof of purchase.
To start a return, please contact us at flybbq@gmail.com.
Returns should be sent to the following address:
Return Address:
5016 Maplewood A-2, Apt 713
Los Angeles, California 90004
United States
If your return is accepted, we’ll provide you with a return shipping label and detailed instructions on how and where to send your package.
Items sent back to us without requesting a return first will not be accepted.
You can always contact us at flybbq@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
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The item is defective, damaged, or
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You received the wrong product.
We’ll review the issue and make it right as quickly as possible.
Exceptions / Non-returnable Items
Due to hygiene and safety reasons, personal care and skincare products cannot be returned once opened or used.
We also do not accept returns for:
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Perishable goods
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Custom or personalized items
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Hazardous materials, flammable liquids, or gases
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Sale items or gift cards
If you’re unsure whether your item qualifies, please contact us before initiating a return.
Exchanges
The fastest way to receive the product you want is to return the item you have (after approval).
Once the return is accepted, you can place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your purchase within 14 days for any reason, without explanation.
As above, your item must be in its original, unused condition, with all packaging and proof of purchase.
Refunds
We will notify you once your return has been received and inspected.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note:
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Your bank or payment provider may take additional time to process and post the refund.
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If more than 15 business days have passed since approval, please contact us at flybbq@gmail.com.